Contract Conditions

1- General:

Any order made to necessarily implies as an essential, determining and essential condition, the unreserved acceptance by the Client of the General Conditions of Sale of in force on the day the corresponding order is made. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their attention- The fact that iVapeo .com does not resort at any given time to any of these conditions cannot be interpreted nor will it be the same as renouncing them in the future or in the past.

2- Prices:

The prices published on are in Euros and are valid except for typographical errors. All prices carry the VAT included applicable on the day of the order, any change of VAT rate will be automatically applied to the prices of the products for sale in

Offers on products for sale on will be displayed in the "Offers", "Promotions" section or indicated on the product sheet and, if not indicated otherwise, will be valid as long as they are displayed.

3- Different payment methods:

In the order process, “Cart” of purchase, the customer can freely choose to pay for purchases made on by:

Wire transfer

Credit card


Counter bag (Additional information)


Counter-bag conditions: Additional cost of € 3 + VAT (Except in the Canary Islands, Ceuta and Melilla) Once the order is placed, you must send us an email with your order number and said Counter-bag request or return to your specified account as:

MY ACCOUNT >> My orders Once you access your order you can send us the request through the options provided by “Add a message” this facilitates your identification and relationship with your order.

We inform you that according to the Ministerial Law of Electronic Commerce. Any purchase made and confirmed via the Internet must be accepted after it has been sent. In the event that the order is rejected or returned, you must pay the amount thereof plus the return costs. Once the shipment comes out you must accept it.

4- Product:

The offers presented by are valid within the limit of available stocks. reserves the right to modify the product assortment based on the difficulties imposed by its suppliers.

The photographs, graphics and descriptions of the products proposed for sale are only indicative and do not compromise the seller in any way

5- Shipments:

The products purchased will be delivered to the person and to the address indicated in the order.

By default, the invoices will be sent together with the products in the shipment of the order, except in the cases that are indicated to be wrapped in gift paper or that is expressly specified by any of the means of contact. In these cases, the invoice will be sent to the email address indicated by the client at the time of registration at

On Saturdays, Sundays and holidays there will be no departure or delivery of orders.

However, your delay will not imply or cancel the order or compensation.

An order is considered delivered at the time the carrier delivers the package or packages to the customer and he signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all the anomalies on the delivery receipt.

For shipments outside Spain and Portugal contact us.



SHIPPING AND RETURNS You will find the costs and the different options available

6- Return and cancellation policies

6-1 Return of merchandise:

Our policy, complying with current regulations, is to grant you the right to return any item purchased on within 7 days from the date of receipt.

You will not have to provide any explanation, any item, purchased on returned in its original packaging, sealed and in perfect condition will be accepted without further ado.

Within a maximum period of 7 days of receipt of the return, agrees to your refund.

Before making the return, you will have to communicate it to the Customer Service department, to agree on the options in this regard.

If the cause of the return is that the returned item is defective or does not correspond to what was requested in the order, will bear the costs of the return and new shipment. If the reason for the return is that the order does not satisfy you, we will refund the amount but not the shipping costs or return costs.

6-2 Cancellation of order:

If the cancellation of the order arrives before the goods leave the customer will not have any expenses. In the case of a cancellation after the order is shipped, the customer will be responsible for the shipping costs as well as the return costs of this same order.

Applicable law and competent jurisdiction. The interpretation and execution of the conditions, as well as all acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.

Conditions Presale of products

The pre-sale is allowed to make the advance purchase in special conditions before this product is available in the market, with a discount on the official manufacturer price. The discount amount and the final price will be announced on each product.

1.- The products are shown according to the characteristics provided by the manufacturer, iVapeo will be obliged to update the data and characteristics of the product announced at the time of its knowledge, using all available means to inform the buyer in order to confirm the process of Purchase or cancel the order with the full refund of the amount delivered. iVapeo is not responsible for possible manufacturer modifications.

2.- The delivery of the articles of this section will be made as a maximum date in the period indicated in the product with a subsequent margin of 5 business days.

3.- The management of the Presale requires the buyer to pay the total amount in advance and expressly waives the return in case of cancellation when iVapeo informs the buyer of the availability of delivery of the product, unless the characteristics of the product and terms of Delivery differ greatly from those announced at the time of processing.

4.- iVapeo reserves the right to cancel the presale if it considers that the product or the conditions will not be advantageous for the customer, paying the total amount received.

The buyer acknowledges having read and accepting these conditions at the time the order is processed.